Delivery & Returns
The Victorian State Government has introduced several initiatives concerning harm minimisation of alcohol, one of which is to restrict same day delivery of internet/telephone orders. Therefore we will not perform deliveries on the same day the order is placed.
If you are in Melbourne, our deliveries are made by local couriers in popular areas around Melbourne or Australia Post to country regions.
Deliveries are not made on weekends, we will only deliver during normal business hours and we cannot guarantee a designated delivery day.
It is advisable to list a delivery address where some-one will be available to accept delivery. If this is not possible, please ensure you provide Special Instructions, eg: leave on front verandah. Otherwise our couriers will not deliver and Australia Post will leave a card advising you to pick it up from a local Post Office.
House Wine & More will endeavour to despatch your wine as soon as possible; allow 3 days for delivery within Victoria and 3 to 7 days for interstate. House Wine & More accepts no responsibility for goods left according to your instructions. By placing an order with House Wine & More you accept that the ownership of and risk of the goods, passes to the customer upon payment of the goods and when the goods have been despatched with the carrier by House Wine & More.
Delivery to your home, office or business can be arranged by courier or Australia Post to most regions of Australia.
Some country regions may take up to a week for delivery.
We do not deliver at all to Northern Territory or Norfolk Island.
For large orders (anything over 15 cartons going to one address) please contact us for a freight quote as quite often it is cheaper for us to arrange a transport company to deliver rather than a courier.
What happens if I enter the wrong address?
We cannot be held responsible for deliveries to incorrect or incomplete addresses provided by customers. If the address is incorrect and the delivery is made, the customer assumes responsibility for the entire purchase. If the address is incorrect and/or the delivery is refused or unable to be completed, then the order will be returned to our distribution centre and additional handling costs plus freight charges will be applied to a request for re-delivery.
If the address is incorrect and the delivery is refused or unable to be completed and the customer chooses no re-delivery then a handling charge and all applicable freight charges will be deducted from any refund made. To avoid these costs, we recommend that you double check your address details to ensure that all information provided is correct and in full.
What do I do if I receive broken bottles in my order ?
If you receive a case of wine with one or more broken bottles, simply let us know within 2 working days of the date of delivery and we will issue you with an account credit equal to the price paid by you for the broken bottles.